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Browse Our Privacy Policy at 6story

At 6story, your personal data belongs to you — we spell out exactly what we collect, how we store it, and when we share it, so you can…

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6story Browse Our Privacy Policy at 6story
REACH OUR TEAM

Open a Privacy Request With Us

If you want to access, correct, or delete the personal data we hold on your 6story account, our privacy support team is ready to assist. Requests are acknowledged within two business days and resolved as quickly as applicable law and verification steps allow.

Team online

Email Privacy Support

Send your data request or privacy concern to our dedicated email address. We acknowledge every message within two business days and keep you updated throughout the process.

Live Chat

Our live chat channel connects you to a support agent who can raise a privacy ticket on your behalf. Available during extended hours to cover Indian time zones without long waits.

Account Help Centre

The Help Centre inside your 6story account holds answers to common privacy questions — from how to download your data to how long we keep transaction logs after account closure.

HOW WE PROTECT YOU

See How 6story Handles Your Data

From the moment you deposit via PhonePe to the day you close your account, we apply consistent controls to keep your information safe and your rights intact.

Data We Collect

We gather only what is necessary — your name, email, phone number, device ID, and payment reference numbers from UPI, Paytm, or PhonePe. No additional data is pulled without your explicit consent.

Cookie Usage

Cookies on 6story track session state and preferences so the lobby loads your last game. You can adjust cookie settings in your browser at any time; disabling them may affect certain account features.

Account Security

Your account data is stored on encrypted servers. Passwords are hashed and never stored in plain text. Two-factor authentication is available to add an extra layer of protection to your login.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain records for the period required by applicable financial and legal obligations, then delete them.

Who We Share Data With

Data is shared only with payment processors like UPI networks and Paytm, identity verification partners, and fraud-prevention services. Each partner is contractually bound to handle your data in line with this policy.

Your Rights and How to Act on Them

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where local law permits. Submit requests through the Help Centre or email us directly — we handle every request personally.

Switch to the Answers You Need

These questions cover the data, cookie, and account-rights topics our account holders ask about most. If your question is not here, reach our privacy team through live chat or email.

We collect your name, email address, phone number, date of birth for age verification, and payment references from UPI, Paytm, or PhonePe. Device identifiers are also logged to protect your account from unauthorised access.

Log in, head to the Help Centre, and submit a Data Access Request. We verify your identity first, then deliver a copy of your records within the timeframe required by applicable law — usually within 30 days.

Yes. Submit a deletion request through the Help Centre or by email. We will delete your data where local law permits, though some records — such as transaction logs — must be kept for a legally required retention period.

Only with partners directly required to deliver our service — payment processors like Paytm and PhonePe, identity verification providers, and fraud-detection services. We do not sell or rent your data to marketers.

Cookies keep your session active and remember lobby preferences like your last game. You can disable or limit cookies in your browser settings, though some account features may not work correctly without session cookies enabled.

After closure, we retain transaction records and identity documents for the period required under applicable financial regulations. Once that period ends, the data is permanently deleted from our systems.

You can update most details — email, phone number, address — directly in your account settings. For documents like identity records, contact our privacy support team and we will process the correction within two business days.

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